Refunds / Transfers / Cancellations
Entry cancellations can be made up to Saturday 18th April 2020 (two weeks before the event date), by writing to [email protected], when a refund (less $30 administration fee) will be made. Refunds will not be given after this date.
If you would like to protect your entry fee and receive a full refund, without the admin fee charged as per above, either after entering the event or in particular within two weeks up until 48 hours prior to the event date (when we no longer offer partial refunds), you can purchase the ‘ACTIVE Refund’ insurance option. This is provided by Active.com for an additional fee at the time of purchasing your event entry. This insurance purchase option is NOT available after you register for the event, so please consider this at the time of purchase. Full terms and conditions for the ‘ACTIVE Refund’ insurance product can be found here.
If you have purchased the ‘Registration Protection’ insurance product with Booking Protect (an alternate insurance provider), prior to Friday, 6 December 2019, full terms, conditions and exclusions of the Booking Protect program found here instead.
Entry Transfers (Online)
Participants can transfer their entry to another person up until Wednesday 29th April 2020. Transfers can be made through the original entry registration process on www.active.com by accessing your events portal and transferring your entry to another athlete via email. The new rider will need to claim this entry transfer, at which time they will pay the full entry fee. Once the new rider has claimed the registration, a refund will be processed automatically to the original rider with a $20 transfer fee being deducted from the refund.
Entry transfers to new riders made after Sunday 5th April 2020, will be allocated a new race bib number. These new riders will need to collect their race bib at registration on race day. Your race bib will NOT be mailed to you prior to the event.
In the final days before the event the full competitor list will be released on the event website. Please check to make sure your details are correct and your name appears in the correct riding category.
Please Note: We don’t offer entry transfers to future or other events, only entry transfers for this event, to other people.
Further entry transfers will only be accepted at registration before the event (on race day). Replacement riders are required to bring along an email and the registration details from the original runner stating that they are happy for the transfer to take place.
On arrival replacement riders should line up at the ‘Transfers/Course Changes’ desk at registration. You will need to know the original riders race bib number but do not have to collect this first. You will be allocated a new race bib number.
On the day transfers will incur a $40 admin fee, cash preferred. Exchange of funds for race entry fees will be a private transaction between the two riders.
Replacement riders should allow extra time to complete registration on race morning.
Competitors can change categories up until Wednesday 29th April 2020. Email your request for a course change to [email protected]. Competitors can upgrade to a longer course (unless sold out prior) – the difference in entry fee will be payable when you upgrade. Competitors downgrading to a shorter course are not eligible for any refund of entry fees.
Further course changes will only be accepted at registration before the event (on race day). See the designated race official in charge of transfers and course changes.
Provided there are places still available, you may be able to enter at registration on Friday night or on the day of the event. There is however an additional $10 administration fee.
If the event has to be cancelled due to weather conditions, natural disaster, acts of god, terrorism, war or any other reason so deemed by the organisers, all efforts will be made to reschedule the event at a later date. If the event is rescheduled and you are unable to make the new date, no refunds will be issued.
You will be notified of the cancellation by email and announcements will be made on the home page of this site. Please note the event will not be cancelled due to rain. Race organisers will review the track conditions if required in the last week leading up to the event and update everyone via the event website and Maximum Adventure Facebook page.