Refunds & Cancellations
Refunds & Cancellations
Entry cancellations can be made up to two weeks before the event date, by writing to [email protected], when a refund (less $30 administration fee) will be made. Refunds will not be given after this date.
If the event has to be cancelled due to weather conditions, natural disaster, acts of god, terrorism, war or any other reason so deemed by the organisers, all efforts will be made to reschedule the event at a later date. If the event is rescheduled and you are unable to make the new date, no refunds will be issued.
You will be notified of the cancellation by email and announcements will be made on the home page of this site. Please note the event will not be cancelled due to rain. Race organisers will review the track conditions in the last week leading up to the event and update everyone via the event website and Max Adventure Facebook page.
Participants can transfer their entry to another person up until the 3rd May. Transfers can be made through the original entry registration process on www.active.com by accessing your events portal and transferring your entry to another athlete via email. The new rider will need to claim this entry transfer at which time they will pay the full entry fee. Once the new rider has claimed the registration, a refund will be processed automatically to the original rider with a $30 transfer fee being deducted from the refund. In the final week the full competitor list will be released on the event website. Please check to make sure your details are correct and your name appears in the correct riding category.
** Further entry transfers will only be accepted at registration on the Friday (5th May) before the event. The new rider must present the original receipt and a letter from the current incumbent requesting race officials to transfer the entry to the new rider. It’s both riders responsibility to work out any rider to rider payment for the entry between themselves as the entry has already been officially paid for. Entry transfers at registration will incur an additional $30 administration fee (payable by the new rider). No transfers will be accepted on race day.
Competitors can change categories up until 23rd April. Email your request for a course change to [email protected]. Competitors can upgrade to a longer course (unless sold out prior) – the difference in entry fee will be payable when you upgrade. Competitors downgrading to a shorter course are not eligible for any refund of entry fees.
** Further course changes will only be accepted at registration on the Friday (5th May) before the event. See the designated race official in charge of transfers and course changes. No course changes will be accepted on race day.